Partner questions

Travel agencies, tour operators, travel management companies, and independent travel professionals can apply. Azeum reviews your business before enabling access and linking your Travel Agency profile to a verified Azeum account.

Your Owner or Admin sets markup by vehicle category: a percentage, fixed amount, or both, with a minimum. The client pays the Azeum fare plus your markup, which is your agency commission on completed rides. Existing bookings keep their saved markup. Monthly bank or Stripe settlement follows the Travel Agency Terms, including refund adjustments, payout conditions, taxes, and charges from your bank or payout provider.

Azeum sends one invoice for the full client price, in one line with no markup breakdown, to the paying party: your agency or the client paying directly. The passenger's confirmation and voucher contain ride details without prices. Your agency commission is settled separately.

The selected ride's saved cancellation terms apply. Canceled rides and passenger no-shows earn no commission. A completed partial refund reduces commission in proportion to the refunded share of the price. See the Travel Agency Terms for settlement details.

Email partners@azeum.com for onboarding and agency account questions, or support@azeum.com about a booking. For an imminent ride, contact the provider first using the day-of-travel number in the confirmation or voucher.

Compare available provider fares and book rides for active Travelers worldwide. Use company cards and keep invoices and trip reports in one account. Give authorized members separate roles and group Travelers into optional Departments. Personal records and other companies' records stay separate.

Bookings paid with a company payment method are invoiced in the company's legal name, with its billing address and VAT number. You can add a purchase order number in Booking details for the invoice. Departments are available; cost centers and purchase approvals are not offered.

No. Corporate rides are paid by card at the time of booking, including with saved company cards. Your Owner or Admin manages those cards, and authorized Bookers select them using masked details.

Authorized Bookers can book for active Travelers in your Corporate profile. An Admin or Booker is a passenger only when linked to a Traveler. An authorized Travel Agency can also book for a Corporate Traveler.

The provider performs the ride. Azeum handles booking, payment, and documents, and investigates changes, cancellations, and refunds. A confirmed provider cancellation or driver no-show qualifies for a full refund of the price paid.

You need a passenger-transport business with the required licenses and insurance, suitable vehicles or dispatch capacity, and accurate rates and service terms. Tell us your service area and confirmation process. Access requires Azeum review and an agreed provider contract.

Use the provider portal to review trip details and confirm or decline bookings. Payment is authorized before a booking reaches you. If Azeum has agreed a direct API connection with your business, bookings follow that setup.

Your provider agreement sets the settlement cycle, invoicing requirements, and payment method. There is no universal payout schedule. Customers pay Azeum for the booked fare; any agreed extras on the day follow the disclosed service terms.

Tell us about your booking system and API in your application. Azeum discusses direct provider connections case by case. You can manage rides in the provider portal without an API connection.

Azeum considers travel distribution, referrals, and other commercial arrangements it can support. OTAs, airlines, hotels, and travel platforms can send a proposal describing their customers and how they want to offer ground transport.

A public client API, white-label booking flow, and booking widget are not currently offered. Contact partners@azeum.com to discuss a setup for your business. Direct provider API connections are separate and are considered case by case.

Complete the strategic partnership application on www.azeum.com with your business details and proposed cooperation. The partnerships team reviews your inquiry and replies with the next steps.

Your customers can book airport transfers, point-to-point and city-to-city rides, and hourly chauffeur service. Availability and included services depend on the route, date, vehicle class, and provider.